Tagging Domo Support in a card

I heard at Domopalooza that you can tag Domo Support in a card and ask for help. I tagged them, but haven't seen any update from them. How long does it normally take to get support?

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  • AS
    AS 🔵

    You can reach out to Domo support a few ways in Buzz.

     

    You can just @ mention them in a card and ask a certain question, like you would any Domo user. Turnaround seems to be slowest this way.  Days maybe.

    You can open a chat with just you and them and do the same thing.

    You can create a support ticket automatically by typing "/support".  You'll see a small help popup in the thread as you type.  This method seems to have faster response times.  Same day usually.