Box Connector issue

I have been experiencing issues with data pulls using the Box Data connectors. 

 

Example of error i am receiving:

We couldn't find the the Box file 'filename'. Please check your settings and try again. Note: Box can take 30 minutes before a newly uploaded file is available in certain time zones.

 

Anyone else experiencing this?

 

I have reached out to support, in which, i am informed it is not a domo issue but a box issue.

 

I have reached out to box, in which, i am informed it is not a box issue but a domo issue.

 

Anyone?

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