Enhance the Process Flow of Feature Request

A sub-category "Enhancement Request" is a selection when create case from the customer portal. However, the customer support team is not the right team to process this type of case. Some cases were closed and marked as solved without any follow-up.

 

Suggest to direct Enhancement Request type case directly to the right team for process and follow-up. 

2
2 votes

· Last Updated

Comments

  • @DougS @GPendleton

     

    Please see this idea for your review.

    Thanks!
    Dani

    Dani aka "Mr.Dojo"

    Dojo Admin
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  • Thank you for this feedback! This is a great idea and I will own this to fruition. 

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