Same Day Closure %
I am working on a way to figure out what the same-day closure rate % is for customer support cases created within X time frame. As well as compare that to a previous time frame.
Feb 2017 = 73%
Feb 2018 = 90%
March 2017 = 85%
March 2018 = 88%
I would like to see if there is a visual way of doing this as well as a straight number.
The time format for case opened and closed is: 2018-08-22 09:36:09
Any assistance is greatly appreciated.