Anyone experiencing BOX Connector Issues?

CoreVest
CoreVest 🟑
in Connectors

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  • Bulloko
    Bulloko 🟠

    The Box API had an issue today, it is listed on their Status Page ->Β https://status.box.com/

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    If your Connector is saying that it cannot find the file and you need to wait - this is due to Box's Search API not returning any results.

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    You can replicate this in Box's UI.

    fileThere.JPG

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    In this picture, you can see I have a file in my Box Account. But if I try to use the SEARCH box above :

    searchAPItest2.JPG

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    Box can't find the file, so the Connector cannot either.

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    Best course of action is to reach out to Box Support and ask them to re-index / sync your files so they can be found via the Search API.

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