Counting values across 2 date fields in 1 chart
I have a data set and I'm trying to count by date (YY-MM) the number of tickets opened and the number of tickets closed.
If I look at 3 fields:
Charting # of tickets by open date works okay.
If I add in ClosedDate (whether by a second line or if I use a pivot table), the # of tickets by ClosedDate is wrong.
It seems like there's an issue because I don't have an independent date field and the bucketing is based on whether I use the OpenDate or ResolveDate.
For example, in August 2019 (19-08), 360 cases were opened and 324 cases were closed.
However, my chart or table shows 338 cases were closed.
Not sure what I'm missing, any guidance is appreciated.