Issue with MongoDB atlas Connector, it keeps throwing error "Time out"

Good day, 


We used the MongoDB atlas Connector to connect with the mongodb database, I already whitelist my public IP address(to get my IP public address I used, but it keeps throwing error "Failed to authenticate. Verify the credentials and try again. Time out." 


Here are my configurations in mongoDB atlas:


Driver: JAVA 4.1 and later


CLUSTER: TIERM0 Sandbox (General)

REGION: Azure / Virginia (eastus2)

TYPE: Replica Set - 3 nodes



Can somebody help with this, Im stuck with this error.




  • jaeW_at_Onyx
    jaeW_at_Onyx Budapest / Portland, OR 🟤

    Given that your error message suggests a credentials error, I would try using any other IDE to connect to your mongDB, maybe VS Code or a local SQL management tool that you know has worked historically.


    Once you've confirmed that credentials are not part of the problem, maybe try connecting with any sort of VPN disabled. 

  • Yhap, the credentials are all working I used MongoDB Compass, also I don't use any Vpn. 

  • jaeW_at_Onyx
    jaeW_at_Onyx Budapest / Portland, OR 🟤

    Oof... it may then make sense to direct your question to [email protected]


    there is an old dojo thread that mentions having to use SSL to create your connection.


    Also they suggest pushing the data via Workbench.