Issue with MongoDB atlas Connector, it keeps throwing error "Time out"

Good day, 

 

We used the MongoDB atlas Connector to connect with the mongodb database, I already whitelist my public IP address(to get my IP public address I used ipchicken.com), but it keeps throwing error "Failed to authenticate. Verify the credentials and try again. Time out." 

 

Here are my configurations in mongoDB atlas:

 

Driver: JAVA 4.1 and later

 

CLUSTER: TIERM0 Sandbox (General)

REGION: Azure / Virginia (eastus2)

TYPE: Replica Set - 3 nodes

LINKED STITCH APP: None Linked

 

Can somebody help with this, Im stuck with this error.

 

 

Comments

  • jaeW_at_Onyx
    jaeW_at_Onyx Budapest / Portland, OR 🟤

    Given that your error message suggests a credentials error, I would try using any other IDE to connect to your mongDB, maybe VS Code or a local SQL management tool that you know has worked historically.

     

    Once you've confirmed that credentials are not part of the problem, maybe try connecting with any sort of VPN disabled. 

  • Yhap, the credentials are all working I used MongoDB Compass, also I don't use any Vpn. 

  • jaeW_at_Onyx
    jaeW_at_Onyx Budapest / Portland, OR 🟤

    Oof... it may then make sense to direct your question to [email protected]

     

    there is an old dojo thread https://dojo.domo.com/t5/Data-Sources-and-Connectors/MongoDB-non-SSL-connection/td-p/8239 that mentions having to use SSL to create your connection.

     

    Also they suggest pushing the data via Workbench.