Issues with the Instagram Connector ,can't connect?

Daneia
Daneia βšͺ️

We've been having issues trying to connect the instagram business connector. We keep receiving error messages when we try to connect to the instagram account even though we have all the credentials. Has anyone been able to connect with this? This is for organic Instagram insights.

Answers

  • GrantSmith
    GrantSmith Indiana πŸ”΄

    Hi @Daneia ,

    I believe this is because, looking at the connector FAQ tab, it's using version 5.0 of the Instagram API which has been retired. They're on v11.0 now. You could try and reach out to your CSM or support and see if they would get that API connector updated.