SSO Sign-in Problem with Domo Mobile App for Android

Tow
Tow Tokyo ⚪️

We are using the Domo Mobile App and signing in using SSO (SAML). We are having the problem with the Android version, does anyone know of a solution?


Phenomenon:

Launch the App for Android -> Domo sign in screen -> SSO (IDP) -> Domo sign in screen -> (Loop)


What we have tried:

- Domo activity log shows successful SSO sign-in

- App cache and data deleted

- Android rebooted.


I suspect it's a bug in the Web View cache control in the Android App, but I'm not sure.

Tagged:

Best Answer

  • amehdad
    amehdad 🔵
    Answer ✓

    Hi @Tow, do you have any error messages? Looking at https://status.domo.com/, there was a minor incident early in the day which looks to have been addressed. It may take longer for the effects of the resolved issue to be felt in your instance so hopefully soon you can get back to normal operations.

Answers

  • Tow
    Tow Tokyo ⚪️

    Thank you for your answer, @amehdad. There is no error message.

    It just loops between the sign-in screen and the SSO authentication form.

    Looking at the logs, both the IDP side and Domo authentication are successful, so I think it's an issue with the application.