Email connector not finding link
Hi there! According to the KB article for the Email Connector this should be working correctly, but here I am :)
I receive a nightly scheduled XLSX report from a third party reporting tool. They recently stopped attaching the report to the email and instead put it a link to a page which then downloads the file from AWS. That is the only link in the email body and it's labeled "Download Excel". Unfortunately I have no ability to edit what that link says, but according to KB, "If a link with the file type cannot be not found, the connector will look for a link that contains "report" or "download"." - I assumed since the word "download" was in this link it would identify it but I get the error message "Domo is ready, but was unable to find any links in the email."
Any advice on how I can have the connector identify this link? I notice if I switch to "Download directly from link in email" I can enter the string that identifies the link needed, but that option is not present on "Download from link to page" which is the option I need here (the link goes to a page which auto-downloads the report and shows the file name, including the type, as a link to manually download but the link in the email is not directly to the file so this option just returns a different error instead: "Domo is ready, but an email was received that did not contain the specified file type.")