Unable to edit a schedule report

Godiepi
Godiepi 🟣
in Onboarding

I have not been able to edit schedule reports.  for example : adding a new user to receive the reports or changing the time it runs.  as soon as I hit "Schedule" , Domo does not take the changes and returns an error "Problem while scheduling X report".

 

Is anybody else experiencing the same issue ? I have opened a case in customer support but it has been more than 4 days without a word from support.

 

Thanks

Domo Arigato!

**Say 'Thanks' by clicking the thumbs up in the post that helped you.
**Please mark the post that solves your problem as 'Accepted Solution'

Best Answer

  • [Deleted User]
    [Deleted User]

    domo

    💎
    Answer ✓

    Thanks guys and sorry to hear about this.

     

    @Dark_Knight Can you have your team look in to this?

     

    I will send a PM to get your case numbers.

     

    Regards,

     

Answers

  • guitarhero23
    guitarhero23 🟢

    I get errors when saving certain card(s) which gives my a similar error saying it can't be saved and to contact customer support if it persists. I created mine on 8/16 but haven't heard anything


    **Make sure to like any users posts that helped you and accept the ones who solved your issue.**
  • Godiepi
    Godiepi 🟣
    This has been resolved by Domo support.
    Domo Arigato!

    **Say 'Thanks' by clicking the thumbs up in the post that helped you.
    **Please mark the post that solves your problem as 'Accepted Solution'
  • [Deleted User]
    [Deleted User]

    domo

    💎

    Thanks @Godiepi

     

    Can you share some details on what the issue and solution provided was?

     

    Regards,

  • Godiepi
    Godiepi 🟣
    It was a bug and the development team took care of it. It was not allowing to save the changes made to schedule reports. Now it does.
    Domo Arigato!

    **Say 'Thanks' by clicking the thumbs up in the post that helped you.
    **Please mark the post that solves your problem as 'Accepted Solution'

Categories