value mapper not working
I'm trying to use the value mapper to change the names of sales agents in a cloumn in an attempt to gather them under a general title. For example I want "Sales Agent - John Smith" changed to " Inside Sales Rep". The problem I'm having is that the Value Mapper is working for some, but not others. I've triple-checked the mapping rules and it isn't a typo causing the issue. Here's an example of a value it is not working for : Agent Unassigned,
But, it is working on values like "CMH Sales - Pat Murphy"
Any help would be appreciated.