Chat Tech Support
Hi, I would like to have live chat tech support. I realize there is a support handle in buzz, but there are not live agents that can answer quick questions. I know I can call and email in, but sometimes it is not worth the effort for a quick question. Typically chat agents can also field multiple users at once, so it is more productive then phone calls.
Thanks,
Josh
Comments
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Thanks for your suggestion here. I am sharing this with the Management team overseeing support.
Regards,
Dani
Dani aka "Mr.Dojo"
Dojo Admin
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Hi, Josh.
This is a great idea. You aren't alone in your feelings. I've heard this same feedback from a number of other customers as well.
I'm in the process of reviewing options that would allow us to deliver a chat-based support experience to customers who have either a Premium or Premium+ support package. As you can imagine, we have a lot to think about including technology considerations, staffing, and training. We're still early in the process, but I hope to begin beta-testing something before the end of the year.
Jack Reid
VP, Global Support
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Dani aka "Mr.Dojo"
Dojo Admin
**Say "Thanks" by clicking the "heart" in the post that helped you.
**Please mark the post that solves your problem by clicking on "Accept as Solution"
**You can update your Dojo Community name and avatar by clicking on your avatar then the "My Profile" button.0
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