How to change decimals to Time Format(AHT)
I am trying to convert decimals to time format(as AHT - Average Handling Time), but unlucky used different way of calculating in beastmode but I am not able to get the output. Please refer the image 1 and provide me how can i get this sorted out.
Handle Time shows as: 0.00825231481481481
Handle Contacts: 1
I need to divide = Sum(Handle Time)/Sum(Handle Contacts) = Convert the result to Time Format