Can't use the contact support page

Alexandre
Alexandre
in New to Domo

Hi,

 

The support contact page doesn't work. There is no way to submit anything.

As anyone exprienced it?

thanks,

 

2020-03-30_10h58_41.png

Best Answer

  • MarkSnodgrass
    MarkSnodgrass Portland, Oregon 🥷
    Answer ✓

    I believe I have run into this issue when it didn't know what Domo instance I was associated with. If you didn't already, log into your domo instance and then navigate to the help center and then click on support. I am seeing my open support tickets right now when I go there, so I believe it is having trouble authenticating you.

    **Make sure to <3 any users posts that helped you.
    **Please mark as accepted the ones who solved your issue.

Answers

  • DaniBoy
    DaniBoy

    domo

    💎

    I'll check with the support team on this.

    Thanks!

    Dani aka "Mr.Dojo"

    Dojo Admin
    **Say "Thanks" by clicking the "heart" in the post that helped you.
    **Please mark the post that solves your problem by clicking on "Accept as Solution"
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  • DaniBoy
    DaniBoy

    domo

    💎

    As @MarkSnodgrass suggested please logout and login to Domo then navigate via "?" to help center then Support.

     

    Let us know!

    Dani aka "Mr.Dojo"

    Dojo Admin
    **Say "Thanks" by clicking the "heart" in the post that helped you.
    **Please mark the post that solves your problem by clicking on "Accept as Solution"
    **You can update your Dojo Community name and avatar by clicking on your avatar then the "My Profile" button.
  • Alexandre
    Alexandre

    @DaniBoy @MarkSnodgrass  once on my domo page, i tried the "?" then "suppprt " and its the same. I also tired via "more', help center and support. Both way it doesn't work.

  • DaniBoy
    DaniBoy

    domo

    💎

    @Alexandre 

    Sending you a PM with next steps.

    Dani aka "Mr.Dojo"

    Dojo Admin
    **Say "Thanks" by clicking the "heart" in the post that helped you.
    **Please mark the post that solves your problem by clicking on "Accept as Solution"
    **You can update your Dojo Community name and avatar by clicking on your avatar then the "My Profile" button.

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