Group SLA case age into 24hr intervals
Hi, working in Support, the time to resolution is a key metrics for us. We measure how many cases we close within 24 hrs, 48, 72 etc.
In Exel, there is a quick and easy way to group the Age into e.g. 24hrs buckets. Is there something similar in Domo?
I started creating a Beast Mode, but this would get very long.
WHEN `Age (Hours)`< 72 THEN '0-72'
WHEN `Age (Hours)`>=72 AND `Age (Hours)`< 96 THEN '72-96'
WHEN `Age (Hours)`>= 96 AND `Age (Hours)`< 120 THEN '96-120'
WHEN `Age (Hours)`>= 120 AND `Age (Hours)`< 144 THEN '120-144'
WHEN `Age (Hours)`>= 144 THEN '> 144'
ELSE 'blank' END)
This is a rough grouping in Excel:
Thanks much for ideas!
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