Email Connector - multiple attachments

smaiolo
smaiolo 🟠
in Connectors

I'm trying to get an email connector to work on an email that contains multiple attachments. It seems that even though I specify the name of the attachment in the details of the connector, it always seems to pull in the data from the first attachment.

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Answers

  • Matt84096
    Matt84096

    Thank you for your question; I'm looking into the details. In the meantime, can you tell me what email service (Outlook, etc.) you are using?

     

  • Matt84096
    Matt84096

    Can you provide the file name? Special characters may pose issues.

  • smaiolo
    smaiolo 🟠

    yes, it is Outlook

     

  • smaiolo
    smaiolo 🟠

    PdTqanspI604790

     

    I'm not seeing any special characters. Also, the connectors do pull in data (they aren't breaking or producing an error), it's just coming from the wrong attachment (PdTqanspI604785)

  • Matt84096
    Matt84096

    Okay, thanks, I'll look a bit deeper into this.

     

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  • smaiolo
    smaiolo 🟠

    Capture.JPG

  • smaiolo
    smaiolo 🟠

    Capture.JPG

    The circled file is what I'm trying to get into the connector, but it's pulling the data from the highlighted file

     

     

  • Matt84096
    Matt84096

    I wasn't able to zero in on the issue just by referring to the connector documentation, and I didn't see any other likely causes from the information you provided. Given the specific nature of the issue, I would recommend contacting Domo Support: support.domo.com

     

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  • JFolsom
    JFolsom

    domo

    💎

    @smaiolo,

     

    I think the issue may be that the email attachment expression is not being recognized. Does this attachment name change with each email?

     

    If it always starts with PdTagIaXXXX.csv, then try inputing 

    PdTagIa* in the 'Attachment Name Expression' field.

     

     

    Jacob Folsom
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  • DaniBoy
    DaniBoy

    domo

    💎

    @smaiolo,

     

    Please mark any of the replies to your question as "Accept as Solution" if they solved your problem.

    Thanks!

    Dani aka "Mr.Dojo"

    Dojo Admin
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  • DaniBoy
    DaniBoy

    domo

    💎

    @smaiolo,

     

    Did the replies here help you out or did you contact Domo Support in this case?

     

    Thanks!

    Dani aka "Mr.Dojo"

    Dojo Admin
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  • smaiolo
    smaiolo 🟠

    no, the attachement name remains the same. As you can see from the picture, there are 5 different attachements. no matter what I do, Domo pulls in data from the first attachement, even when the name expression is equal to any of the other attachement names.

     

     

  • smaiolo
    smaiolo 🟠

    I contacted support about this issue a while agao and they have not responded yet

  • DaniBoy
    DaniBoy

    domo

    💎

    Thanks @smaiolo,

     

    I sent you a PM to send me the case number so we can follow up.

     

    Regards,

    Dani aka "Mr.Dojo"

    Dojo Admin
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    **Please mark the post that solves your problem by clicking on "Accept as Solution"
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