Alerts not sharing in Buzz channel for specific datasets

user16322
user16322 ⚪️
in Charting

I have alerts set up and shared with a Buzz channel on several cards but the alerts only post to the channel for specific datasets.

I still receive the notifications regularly otherwise. Does anyone know why this is happening? The data and card permissions are all the same.

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  • user16322
    user16322 ⚪️
    Answer ✓

    @GrantSmith Thanks for your suggestions! This was actually resolved and the issue was with PDPs.

    Per Domo support, "For datasets with PDP enabled, any alerts that you would like to post to a Buzz Channel need to either have All Rows PDP policy selected, or a specific PDP policy. Alerts based on Contextual PDP (the default for alerts) will not actually post to the channel when they are triggered."

Answers

  • GrantSmith
    GrantSmith Indiana 🥷

    Hi @user16322,

    When are your alerts scheduled to be fired? Is your data meeting that criteria when attempting to direct it to your Buzz channel? Are the alert settings for the notifications you receive the same as the ones being sent to the Buzz Channel? Have you tried setting up a duplicate alert just like the one you're getting and sending it to the channel to see if that works?

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  • GrantSmith
    GrantSmith Indiana 🥷

    Thanks for updating the ticket with your resolution. It will help others with your issue (and even those without) searching through the Dojo.

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