Help With Beast Mode Calculation
I have a dataset that has the following Fields
Agent Name - Name of the agent
Agent Status= This is the state the agent was changed to . Available, Unavailable, Idle etc.
EventTime = Equals the timestamp that the agent status changed to
I need to calculate the time the agent was in that state, for example, Agent changed state to "unavailable" at 1:00 PM and then "Available" at 2:00 PM. So I should get back 1 hr as the unavailable time.
What I am struggling with is the eventtime field is all I have so I would need to subtract the time in between unavailable and available.
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