DougS

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DougS
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  • Thank you for this feedback! This is a great idea and I will own this to fruition. 
  • As far as the uploading of screenshots. This can actually be done in the Portal (contact support link). You can't add it as you are creating the case, but you can add it after the case is created. Navigate to the case you are working on, scroll down, and click on "Upload Files". It still requires a few steps but does work.…
  • Thank you for the feedback! My name is Doug Swensen and I am one of the managers of the Support Organization. What you are describing matches our eventual plan. This suggestion would make it easier for you AND for our Support team! We are working to integrate the help center into the product. We are also working to improve…