Oops error while creating new design using design studio

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Oops error while creating new design using design studio

Hello,

 

We are faced with the "Oops error..." when we try to create a new template or when we try to edit an existing template widget.

 

We are facing this on a Illustrator cc 2019 running on MAC.

 

Looking for help on this issue.

Regards,

RK

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